We are located in WASHINGTON state. Items will be shipped from WA. If you are located on the East Coast, please allow up to 8 business days when shipping is USPS Parcel Post or UPS/FedEx ground shipping. USPS Priority Mail should be around 3-4 business days for delivery anywhere in the United States. Granted, the closer you are, the less delivery time for your item to arrive.
Products will be shipped out within 1-2 business days of receiving your payment. Payment through Paypal and Google Checkout should send you an email confirmation of shipment when your item has been shipped. Delivery confirmation is included with USPS shipping. When UPS or FedEx is noted as a shipping option for that item, a tracking number and insurance up to $100 is included on your package.
Once your item is in the possession of the United States Postal Service or other carrier i.e. UPS, FedEx; I can not be responsible for any delays, damage, or lost mail. But please contact me if you have not received your item in a reasonable amount of time or if there seems to be a longer delay than it should be and I can look into it for you.
Most all sales are final and therefore cannot be returned, but if you have an issue, please contact me, I am always willing to try and work something out. Customer service is important to me.
If item is already shipped out; item must be returned in same condition and in original packaging as it was sent to you within 7 business days of receiving your item. Buyer pays for shipping it back. Refund will be for the purchase price of the item only, not the shipping charges. Shipping charges are not returnable.
If you change your mind after a purchase, but before you pay for the item, please contact me to let me know you changed your mind and I will cancel your order no problem.
If you pay for the item and then want to cancel, please immediately contact me so that I can try and stop shipment, cancel and refund your payment. I do not charge a restocking fee.